How much will be deducted for refunding air tickets? Full analysis of the latest refund fees (with 10 days of hot topics)
Recently, with the end of the summer travel season and the beginning of the school season, the issue of ticket refunds and changes has once again become a hot topic. Many consumers have reported that airlines' refund and deduction standards are opaque, and there have even been disputes over "high handling fees." This article will combine the hotspot data of the entire network in the past 10 days to provide you with a detailed analysis of the refund rules of major airlines and provide practical suggestions.
1. Inventory of hot topics across the Internet (last 10 days)
| Ranking | hot topics | Number of discussions (10,000) |
|---|---|---|
| 1 | Chaotic fees for ticket refunds and changes | 12.5 |
| 2 | Airline refund tiered rates | 8.7 |
| 3 | Special policy for student ticket refunds | 6.2 |
| 4 | International flight refund tax dispute | 5.8 |
| 5 | Comparison of refund services on OTA platforms | 4.3 |
2. Refund fee standards for domestic mainstream airlines
According to the regulations of the Civil Aviation Administration of China, refund fees are usually charged based on ticket purchase discounts and refund time tiers. The following is the latest data for September 2023:
| airline | More than 7 days before departure | 2-7 days before departure | 48 hours before departure | After takeoff |
|---|---|---|---|---|
| Air China | 10% of face value | 20% | 50% | Not retreating |
| China Southern Airlines | 15% | 25% | 60% | Not retreating |
| China Eastern Airlines | 10% for economy class/5% for business class | Economy class 30%/Business class 15% | Economy class 70%/Business class 40% | Not retreating |
| Hainan Airlines | 5%-20% (based on discount) | 30%-50% | 80% | Not retreating |
3. Tips to save money by refunding tickets
1.Pay attention to special policies: Some airlines provide fee-free refund and change services for students, military personnel and other groups;
2.Flexible choice of refund time: For example, if Air China refunds 7 days before departure, only 10% will be deducted, and 50% will be deducted within 48 hours;
3.Purchase refund insurance: Third-party platforms often provide refund insurance of 10-30 yuan, which can cover part of the handling fee;
4.Apply for an involuntary refund: In case of flight changes or weather reasons, you can apply for a full refund.
4. Answers to users’ high-frequency questions
| question | answer |
|---|---|
| Why is the refund fee more expensive than the ticket? | Special air tickets (less than 40% off) may be subject to a 90% refund fee |
| Can taxes be refunded? | The fuel surcharge is fully refundable, and the machine construction fee is partially refundable. |
| How to refund tickets purchased by a third party? | You need to apply through the original channel, and additional service fees may be charged. |
5. Trend observation
Data in the past 10 days show that the number of complaints about "ticket refunds" has increased by 37% month-on-month. The Civil Aviation Administration of China recently stated that it will revise the "Passenger Service Regulations" and focus on standardizing the charging standards for cancellations, changes, and changes. Consumers are advised to keep their ticket purchase vouchers and call 12326 civil aviation service quality supervision hotline to complain if they encounter unreasonable charges.
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