How to complain to Haval
In recent years, as the leading brand in the domestic SUV market, Haval Automobile has continued to rise in sales, but the subsequent complaints have also increased. This article will sort out the popular complaint topics in the past 10 days and provide detailed complaint channels and steps to help consumers protect their rights and interests.
1. Popular complaints from Haval Auto in the past 10 days
According to online platforms and consumer feedback, Haval Auto’s complaints in the past 10 days mainly focus on the following aspects:
| Complaints | Frequency of occurrence | Typical car model |
|---|---|---|
| Transmission jerks/anomalous sound | high frequency | Haval H6, big dog |
| Car system stuttering/black screen | Medium and high frequency | Haval beast, red rabbit |
| Fuel consumption standard | Medium frequency | Haval First Love, M6 |
| After-sales service delay | high frequency | All models |
2. Official complaint channel of Haval Automobile
If your Haval car has quality problems, you can complain through the following official channels:
| Complaint channels | Contact information | Processing time |
|---|---|---|
| Haval Auto Customer Service Hotline | 400-666-1990 | 1-3 working days |
| Haval Smart Home APP | Online customer service | Response within 24 hours |
| Official WeChat public account | "Haval SUV" | 1-2 working days |
3. Recommended by third-party complaint platform
If you are not satisfied with the official handling results, you can consider the following third-party complaint platforms:
| Platform name | Complaint method | Features |
|---|---|---|
| Car Quality Network | Website/APP Submission | Professional car complaint platform |
| 12315 platform | Website/Mini Program | Government supervision platform |
| Black Cat Complaint | Website/APP | High media exposure |
4. Materials that need to be prepared when complaining
To improve the efficiency of complaints, it is recommended to prepare the following materials in advance:
1. A copy of a vehicle purchase invoice or contract
2. Vehicle VIN code and driving license photo
3. Problem description and time record
4. Maintenance records (if repairs have been performed)
5. Related photos or video evidence
5. Complaint handling skills
1.Stay calm and objective: Avoid emotionality when describing problems and provide specific time and details
2.Multi-channel complaints: Use both official and third-party channels to increase processing pressure
3.Leave evidence: Keep records of each communication, save call recordings or chat screenshots
4.Reasonable rights protection: Understand the relevant provisions of the Consumer Rights Protection Law and seek legal aid if necessary
6. Reference for typical cases
Recently, a Haval H6 owner successfully solved the gearbox problem through multiple channels:
1. July 1: Reported to the 4S store the abnormal transmission noise problem, but it has not been resolved
2. July 3: Call Haval customer service hotline to complain
3. July 5: Submit a detailed complaint on Cheyu.com
4. July 8: Receive a reply from the manufacturer and arrange for technical experts to test
5. July 10: 4S store free replacement of gearbox assembly
This case shows thatAdhere to rights protection and multi-channel complaintsCan effectively promote problem solving.
7. Suggestions for preventing disputes after car purchase
1. Carefully check the vehicle status when picking up the vehicle
2. Understand the specific terms of the three guarantee policy
3. Regular maintenance and keep a complete record
4. Pay attention to vehicle recall information
5. Join the car owner group and understand common problems in a timely manner
In short, when encountering quality problems in Haval Auto, don’t swallow your anger. Make reasonable complaints through formal channels, which can not only protect your own rights and interests, but also promote car companies to improve product quality and service levels. Hopefully the complaint guide provided in this article can help car owners in need.
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